William Edwards Deming (October 14, 1900 - December 20 1993)
William Edwards Deming was born in Sioux City, Iowa, in the middle of the USA. Deming's senior year's mathematics teacher at high school encouraged him to go to university, in spite of Deming's parents' slender resources. Eventually Deming received a Ph.D at the Yale university, in the field of Theoretical Physics.
Deming's 14 points
Deming offered fourteen key principles for management for transforming business effectiveness. The points were first presented in his book Out of the Crisis (p. 23-24).
- Deming said Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs.
- Deming said Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
- Deming said Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
- Deming said End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
- Deming said Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease cost.
- Deming said Institute training on the job.
- Deming said Institute leadership (see Point 12 and Ch. 8 of "Out of the Crisis"). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
- Deming said Drive out fear, so that everyone may work effectively for the company. (See Ch. 3 of "Out of the Crisis")
- Deming said Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
- Deming said Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
- Deming said a. Eliminate work standards (quotas) on the factory floor. Substitute leadership.
b. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute workmanship. - Deming said a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective (See CH. 3 of "Out of the Crisis"). - Deming said Institute a vigorous program of education and self-improvement.
- Deming said Put everyone in the company to work to accomplish the transformation. The transformation is everyone's work.
| B.S. | | University of Wyoming | 1921 |
| M.S. | University of Colorado | 1924 | |
| Ph.D. | Yale University | 1928 | |
| LL.D. | (honoris causa) | University of Wyoming | 1958 |
| Sc.D. | (honoris causa) | Rivier College | 1981 |
| Sc.D. | (honoris causa) | Ohio State University | 1982 |
| Sc.D. | (honoris causa) | Maryland University | 1983 |
| Sc.D. | (honoris causa) | Clarkson College | 1983 |
| Dr. Engineering | (honoris causa) | University of Miami | 1985 |
| Dr. Public Service | (honoris causa) | George Washington University | 1986 |
| Sc.D. | (honoris causa) | University of Colorado | 1987 |
| Sc.D. | (honoris causa) | University of Alabama | 1988 |
| Sc.D. | (honoris causa) | Fordham University | 1988 |
| Sc.D. | (honoris causa) | Oregon State University | 1989 |
| Sc.D. | (honoris causa) | University of South Carolina | 1991 |
| Sc.D. | (honoris causa) | American University | 1991 |
| Sc.D. | (honoris causa) | Yale University | 1991 |
| Sc.D. | (honoris causa) | Boston University | 1993 |
| LL.D. | (honoris causa) | Harvard University | 1993 |
| Wilbur Lucius Cross Medal | Yale University | ||
| Madeleine of Jesus Award | Rivier College |
source :
1 - Internet
2 - Deming Institute
A remembrance on Edwards Deming's death anniversary.
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